Refund policy

RETURNS & EXCHANGES

Upon receipt of your order, please open the package promptly and check the product against your order and the enclosed delivery note.

If you receive a defective product or an item different from the one you ordered, we will promptly arrange a return or exchange. A defective product refers to an item with an obvious defect attributable to the product itself, or an item that differs from the product specified in the sales contract.

PULSE HERTZ will cover the return shipping costs for returns or exchanges due to a defective product or an item that differs from your order.

Please contact us within 7 days of receiving your order if you discover a defect or receive an incorrect item.

Please note that we may be unable to accept a return or exchange, even if you contact us within 7 days of delivery, if any of the following conditions apply.

RETURNS & EXCHANGES NOT ACCEPTED

  1. The product has been soiled, damaged, deformed, or otherwise altered through use or wear after delivery.
  2. The condition of the product has been compromised due to intentional or negligent actions by the customer.
  3. The return or exchange is requested for the customer's personal reasons, including an unsuitable size, a difference between the actual color and the customer's impression based on the product images, or an incorrect order.
  4. Product tags, accessories, or other included items are significantly missing or damaged.
  5. Any other circumstance not attributable to PULSE HERTZ.

Products returned to us without prior notification may not be eligible for a return or exchange, regardless of whether the product is in good condition or defective, or whether it has been used or remains unused.

If you wish to request a return or exchange, please contact us in advance before returning the product through our designated inquiry channel.