Legal notice
SELLER
PULSE HERTZ
REPRESENTATIVE
Satohiro Watanabe
ADDRESS
2-19-8 Tomigaya, Shibuya-ku, Tokyo 151-0063, Japan
EMAIL ADDRESS
PRODUCT PRICES
All product prices are displayed inclusive of applicable taxes on each product detail page.
ADDITIONAL COSTS
Consumption Tax: 10% of the product price. Tax treatment may vary depending on the destination country.
Shipping: Shipping fees vary depending on the destination.
SHIPPING
Orders will generally be shipped within approximately one week after confirmation of payment.
Please note that shipping may be delayed due to weather conditions, natural disasters, or other unforeseen circumstances.
PAYMENT METHOD
Credit Card
The payment date varies depending on the billing cycle and terms of your credit card issuer. Please contact your card issuer for details.
RETURNS, EXCHANGES & CANCELLATIONS
Upon receipt of your order, please open the package promptly and check the products against your order and the enclosed delivery note.
In the event of a defective product or if you receive an item different from the one ordered, we will promptly arrange a return or exchange. A defective product refers to an item with an obvious defect attributable to the product itself or an item that differs from the product specified in the sales contract.
For returns or exchanges due to an initial defect or an incorrect item, PULSE HERTZ will cover the applicable return shipping costs.
Please contact us within 7 days of receiving your order if you believe the product is defective or differs from your order.
Please note that we may be unable to accept a return or exchange even if we are contacted within 7 days of delivery if any of the following conditions apply:
RETURNS AND EXCHANGES NOT ACCEPTED
- The product has been soiled, damaged, deformed, or otherwise altered through use or wear after delivery.
- The condition of the product has been compromised due to intentional or negligent actions by the customer.
- The return is requested for the customer's own reasons, including an unsuitable size, a difference between the actual color and the customer's impression based on images, or an incorrect order.
- Product tags, accessories, or other included items are significantly missing or damaged.
- Any other circumstance not attributable to PULSE HERTZ.
Please note that we may be unable to accept a return or exchange if the product is returned to us without prior contact, regardless of whether the product is new or used, or whether it is defective or in good condition.
If you wish to request a return or exchange, please contact us through the designated inquiry channel before returning the product.